Changing the delivery address on an Amazon order depends on how far along the order is in the process. In many cases, yes, you can update the address — but there are restrictions. If the item hasn’t been dispatched yet, it’s often straightforward. Once the parcel has been sent or is out for delivery, your options become more limited. Whether you're sending a gift to someone new or correcting a small error, it’s important to understand when you can make changes and when it's too late.
How Do You Change a Delivery Address on Amazon
To change a delivery address, you need to go into your Amazon account and view your recent orders. If the order is still listed as “Not yet dispatched,” there’s usually an option to change the address or cancel and reorder with the correct details. You’ll be prompted to select a different saved address or enter a new one. Once confirmed, the new address becomes the default for that specific order.
If the “Change” option doesn’t appear, the order may have already moved to the dispatch phase. In that case, you’ll need to explore other solutions such as contacting customer support or waiting to see if a return and redelivery is needed.
Does It Cost Anything to Change It
There’s no fee for changing your delivery address before an item is dispatched. You can update it freely from your account if the system allows it. However, if the order has already been processed and must be returned or re-shipped due to an incorrect address, there could be additional costs depending on the seller’s policy. In some cases, the item may be non-refundable or incur a restocking fee.
Can I Still Track the Delivery if the Address Is Changed
Yes, you can still track the delivery — but only once the new address has been confirmed and the order is active under that new destination. Tracking updates will reflect the latest delivery route, although there may be a delay while the change is processed. If the change happens after dispatch, the tracking might temporarily pause or reset as the parcel is rerouted.
Can You Change the Delivery Address on Amazon Once the Item Is Out for Delivery
Once an item is marked as “Out for Delivery,” it’s usually too late to change the delivery address. At this stage, the parcel is in the hands of the courier, and redirection isn’t always possible. Some delivery services may allow for minor changes such as adding delivery instructions or choosing a safe place, but changing the full address is not typically an option. If the delivery fails, the parcel may be returned, and you’ll be able to request a redelivery or refund.
When Can’t I Change the Shipping Address of an Amazon Order
There are several situations where changing the address is not allowed. If the order is being fulfilled by a third-party seller and has already shipped, they may not support address changes. Orders using One-Day or Same-Day Delivery are also difficult to edit because of how quickly they are processed. Additionally, if the parcel is in transit through international shipping, customs and border controls can prevent rerouting altogether.
Can a Seller Change My Shipping Address
Sellers do not have the ability to change your delivery address on your behalf. For privacy and security reasons, only the buyer can update or cancel their own order. If you’ve placed an order with the wrong address, you’ll need to cancel it and repurchase using the correct one — or contact the seller directly to see if they can cancel it for you before dispatch. Once the parcel is shipped, the address is locked in.
What Happens if the Address Is Incorrect and the Parcel Can’t Be Delivered
If the parcel is undeliverable due to an incorrect address, it will usually be returned to the sender or the Amazon fulfilment centre. In most cases, once it’s received back, a refund is processed automatically. However, this can take time, and if it was sold by a third-party seller, the refund may be delayed until they confirm the return. If the item is perishable or non-returnable, a refund might not be issued. That’s why updating the address before dispatch is so important.
Can You Contact the Courier to Change the Address Directly
Amazon doesn’t typically allow address changes through the courier once the parcel is with the driver. Their system is designed to lock the destination once the order reaches the final delivery stage. Some services like Royal Mail or Evri may allow customers to make limited changes through their own tracking portals, but this depends on the type of delivery. Even then, these changes are usually limited to selecting a safe place, neighbour or delivery time, rather than altering the actual address.
What If You’ve Moved House After Ordering
If you’ve changed address shortly after placing an order and it’s too late to update it, your best option is to track the delivery closely. If no one is at the previous address, the parcel will likely be marked undeliverable and returned. If the address is still accessible — for example, if you know the new tenant or still have access — you may be able to retrieve it. If that’s not possible, contacting Amazon’s customer service promptly is the best course of action.
Changing the Delivery Address for Gift Orders
Gift orders work slightly differently, but the delivery address can still be edited before dispatch. If you’ve ordered a gift and realised the address was entered incorrectly, you should cancel and reorder immediately. Amazon doesn’t allow changes to the gift message or packaging options once the order is placed, but the delivery address can still be updated as long as the item hasn’t shipped.
Summary
You can change the delivery address on Amazon, but timing is everything. Before dispatch, it’s usually simple and free. After dispatch, options are more limited, and once the parcel is out for delivery, it’s often too late. Tracking still works after changes, and while sellers can’t alter the address themselves, they can help cancel orders if needed. Always double-check address details before placing an order to avoid delivery issues later.
