How Do I Make a Complaint to Amazon?
Unhappy with an Amazon order or service? Here's every way to complain and get your issue resolved.
How to make a complaint to Amazon
Amazon's customer service is primarily accessed through their website and app. The fastest route is usually the live chat or phone callback option through their Help section.
Quick answer
Go to amazon.co.uk, click "Help" at the bottom of the page, then "Contact us." Select the order you have an issue with, choose your problem type, and pick live chat or phone callback. For the fastest resolution, use live chat - it's available 24/7 and agents can process refunds immediately.
Step-by-step: contacting Amazon
How to reach customer service 0 / 5 checked
Having delivery issues? Learn how to change your Amazon delivery address or find out how to recover your Amazon password.
Common complaints and quick fixes
Go to Your Orders, select the item, and choose "Problem with order." Amazon will typically offer an immediate replacement or refund. Take photos of the damage before returning.
Wait until the estimated delivery date has passed, then report it through Your Orders. Amazon will either resend the item or issue a refund, usually within 24 hours.
Contact customer service via chat. They'll arrange a return label and either send the correct item or refund you. You won't pay for return postage on Amazon's mistakes.
Message the seller first through Your Orders. If they don't resolve it within 48 hours, you can file an A-to-Z Guarantee claim through Amazon.
Escalating your complaint
Managing your account? Learn how to delete purchase history or find out how to create a wish list.
Amazon A-to-Z Guarantee
Returning an Amazon purchase?
Need packaging for a return? Our postal boxes and mailing bags make it easy to repackage items for safe return shipping.
Browse postal packagingReturning online orders? Find out how to return an ASOS parcel or learn how to wrap a parcel securely for returns.
Frequently asked questions
Go to amazon.co.uk/help, select the order, and choose live chat or phone callback. Live chat is available 24/7 and is the fastest option.
Yes. Request a phone callback through the Help section. Amazon will call you, usually within minutes.
Go to Your Orders, select the item, choose 'Return or replace items,' and follow the steps. Refunds typically process within 3-5 business days.
It protects purchases from third-party sellers. If a seller doesn't resolve your issue, you can file a claim and Amazon may refund you directly.
Ask to speak to a supervisor in chat, or email jeff@amazon.com (handled by the executive customer relations team) for serious unresolved issues.
Part of our guide
ProcuraPack Information Guides
Practical answers to your most common shipping, packaging, and postal questions - all in one place.
Browse all guides →
