Waiting for a parcel or missed a delivery?
It happens to the best of us—you pop out for a cuppa or miss the doorbell and return to find a delivery card. When it’s a Yodel parcel, the good news is you still have time to collect it or arrange redelivery. But how long do Yodel actually keep parcels before they send them back?
How long Yodel hold parcels for
Yodel will typically keep your parcel for up to 10 calendar days. This applies whether it’s at one of their local depots or a Yodel Store (formerly Collect+ location). During this time, you can either collect your parcel in person or arrange for redelivery to your address or another safe place.
Missed a home delivery?
If Yodel tried to deliver your parcel and you weren’t in, they’ll usually leave a card or update the tracking with next steps. Depending on the delivery service used, they may attempt redelivery the next working day, or hold the parcel at a local depot for you to rebook delivery or collect it yourself. You can do this online using your tracking number.
Collecting from a Yodel Store
If your parcel was sent to a Yodel Store, either directly or after a missed delivery, you’ll need to collect it within 10 days of it arriving. You’ll get an email or text notification when it’s ready, and you’ll need to bring proof of ID (like a driving licence or bank card) along with your collection code. After 10 days, the parcel will usually be returned to the sender.
What happens if I don’t collect in time?
If a parcel isn’t collected or redelivery isn’t arranged within the holding period, Yodel will return it to the sender. This can take several days, and it may result in delays or missed opportunities—especially if the item is time-sensitive or part of a return window. If you know you’re going to be away, it's a good idea to reschedule delivery or nominate someone to collect on your behalf (if the service allows it).
Can I extend the collection window?
Yodel doesn’t typically allow extensions on parcel collection timeframes, but in some cases—like unexpected travel or illness—it’s worth contacting their customer service to see if they can hold it a little longer. It’s not guaranteed, but if you’re polite and the parcel isn’t urgent, they might be able to help.
Summary
Yodel keep parcels for up to 10 days whether they’re held at a local depot or Yodel Store. If you miss a delivery or your parcel is waiting to be collected, it’s best to act sooner rather than later to avoid it being returned. With a quick check of your tracking and a little planning, you can make sure your parcel ends up exactly where it should be—right in your hands.