Who Is Responsible If a Package Is Delivered to the Wrong Address?
Legal responsibility for wrong-address deliveries and how to get your parcel back.
Who Is Responsible If a Package Is Delivered to the Wrong Address
In the UK, the retailer or sender is generally responsible for ensuring your order reaches you. If a parcel is delivered to the wrong address, contact the seller first. Under consumer law, the seller must either redeliver or refund you. The seller can then pursue the issue with the carrier. As a recipient, you are not responsible for carrier errors.
Quick answer
In the UK, the retailer or sender is generally responsible for ensuring your order reaches you. If a parcel is delivered to the wrong address, contact the seller first. Under consumer law, the seller must either redeliver or refund you
Key details
Under consumer law, the seller must either redeliver or refund you The seller can then pursue the issue with the carrier As a recipient, you are not responsible for carrier errors
Practical information
The seller can then pursue the issue with the carrier As a recipient, you are not responsible for carrier errors
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In the UK, the retailer or sender is generally responsible for ensuring your order reaches you. If a parcel is delivered to the wrong address, contact the seller first
Check the relevant carrier, retailer, or platform website for the most current details and guidance.
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