Whoosh delivery charges typically range between £2.99 and £4.99 per order, depending on the store’s location, time of day, and availability. The fee is clearly shown at checkout before you confirm the order, so you know exactly what you’ll pay. This cost is separate from the price of the groceries or products you’re buying, and it covers the rapid delivery service provided by the store’s courier partner. In some cases, minimum spend requirements may apply, and if you don’t meet them, the delivery fee could be slightly higher.
What Is Whoosh Delivery
Whoosh is a fast-track delivery service that aims to bring groceries and everyday essentials to your door within as little as 60 minutes. It’s designed for small, urgent shops rather than full weekly orders, and it's available through participating supermarkets or retail apps. The service is ideal for last-minute top-ups, forgotten ingredients, or when you simply don’t have time to visit the store. Whoosh is generally available in selected postcodes and during specific operating hours.
How Does It Work
To use Whoosh delivery, you start by placing an order online through the retailer’s app or website. After selecting the items you need, you choose the Whoosh option at checkout if it's available in your area. The order is then picked and packed at the nearest participating store. A courier collects it and delivers it to your address, usually within an hour. The whole process is tracked, and you’ll receive updates by text or through the app as the order progresses. Delivery slots aren’t booked in advance — instead, the service works on immediate availability.
How Fast Is the Service
Most Whoosh deliveries aim to arrive within 60 minutes of placing the order. However, during busy times or in less central areas, the timeframe may be extended to 90 minutes or slightly more. You’ll be shown the estimated delivery time before you confirm your order. The quick turnaround makes it useful for spontaneous needs, whether that’s missing items for dinner or household basics you’ve run out of.
Does the Cost Change Based on Order Size
Whoosh delivery pricing is typically fixed per delivery, regardless of how many items are in your basket. However, a minimum basket value is often required — usually around £15 — and orders below that amount may not be accepted or may incur an extra charge. The service is geared toward small top-up shops, so there’s often a cap on the number of items you can order in one go.
When Is Whoosh Delivery Available
Whoosh is available during store opening hours but often restricted to core delivery times, such as between 10am and 8pm. Availability depends on your postcode, and the app will tell you if it’s active in your area. The service may not run during national holidays, outside standard hours, or in remote regions. Some stores also pause Whoosh during particularly busy times to ensure delivery times remain realistic.
Do You Need a Subscription or Account
You don’t need a subscription to use Whoosh, but you will need an account with the retailer offering it. Signing in allows you to track your order, manage payments and save delivery addresses. There’s no extra membership fee — the only cost is the delivery charge shown at checkout.
Are There Any Hidden Fees
Whoosh delivery is generally straightforward, with the main charge clearly displayed at checkout. However, customers should be aware that prices for items may differ slightly from in-store pricing. Some products may carry a small markup when ordered through the express delivery service. Additionally, while the delivery fee is fixed, some platforms may add a small service charge, especially if the order is under the minimum spend. It’s best to review your basket total and final cost before completing the order.
Is Tipping the Driver Required or Expected
Tipping is not required, but in some areas, the app or website may prompt you with the option to tip the courier after the delivery is complete. It’s entirely voluntary, and you won’t be pressured to add one. The delivery charge itself goes to the service provider, and tipping simply offers a way to show appreciation for a particularly fast or friendly delivery.
Does Whoosh Offer Free Delivery Promotions
Occasionally, Whoosh runs limited-time offers where delivery is free on qualifying orders. These promotions are usually tied to specific products, seasonal events, or first-time customers. When active, they’ll typically be promoted through banners on the app or homepage and automatically applied at checkout. These offers can help make the service more appealing for those trying it for the first time.
How Does Availability Change During Peak Times
During peak shopping times — such as weekends, evenings, or around major holidays — Whoosh delivery slots may be limited or paused entirely. If the store is overwhelmed with in-store shoppers or online demand is too high, the app may temporarily disable Whoosh for your area. When this happens, it’s usually reactivated later in the day or the following morning. Availability is based on staffing, local traffic conditions and courier capacity.
Is There a Limit to How Many Times You Can Use It
There’s no limit on how many times you can use Whoosh delivery. However, because the service is designed for quick top-up shops, you may encounter limits on how many units of a certain product you can order at once. For example, large quantities of bottled water or heavy multi-packs may not be accepted due to weight restrictions. These limits help ensure fast handling and prevent delays for other users in the queue.
What If an Item Is Missing or Substituted
If an item in your order is out of stock, the picker may substitute it with a similar product. You’ll usually be informed of any changes when the order is packed, and you may have the option to accept or reject the substitution. If an item is missing or there’s an issue with the delivery, customer support can issue a refund or credit once the issue is reported. Refunds for missing items typically happen quickly, often within a few working days.
Summary of Extra Considerations
Whoosh delivery remains a fast, flexible and simple way to get essential groceries or household items delivered within the hour. While the delivery fee is typically between £2.99 and £4.99, other variables like basket size, local demand, and in-app promotions can affect what you pay. There are no subscriptions required, and everything from tipping to substitutions is handled within the platform, making it easy to use, especially when time is tight.
