Returning made easy
Whether something didn’t fit quite right or you simply changed your mind, ASOS makes returning items refreshingly simple. The process is designed to be as smooth as possible, with multiple options so you can choose what’s most convenient. If you're wondering exactly how to return an ASOS parcel, here’s a gentle guide to help you every step of the way.
Start your return online
To begin your return, log in to your ASOS account and go to the ‘My Orders’ section. Select the order you’d like to return and click ‘Create Return’. You’ll be asked to choose a reason for the return and select your preferred return method. Once that’s done, ASOS will provide a label or QR code depending on the courier you choose.
Packing your items
Pop the items you’re returning back into their original packaging if you can—or use something similarly sturdy. Remove the old shipping label, then either attach the new return label or keep your QR code ready if you're using a label-free option. Tuck the returns note (if included) inside, although ASOS usually processes returns digitally, so you won’t always need to.
Drop-off or collection—your choice
ASOS works with a variety of return partners including Evri, Royal Mail, InPost and DPD. Here’s how each one works:
- Evri: Drop it off at a local EvriParcelShop or use their doorstep collection service.
- Royal Mail: Print your label at home or use a QR code at the Post Office to print one there.
- InPost: Use a QR code to drop off your parcel at a 24/7 locker—no printer needed.
- DPD: Some locations offer drop-off points or collection services, depending on availability.
Whichever you choose, you’ll get a receipt or tracking number to follow your parcel’s journey back to ASOS.
How long do returns take?
Once your parcel is on its way, ASOS typically takes up to 14 days to process the return after receiving it. You’ll receive an email confirmation when your refund is on its way. It can take a few more days for the money to appear in your bank account, depending on your payment method.
Returns are usually free
One of the nicest things about returning to ASOS is that returns are free for most UK customers. Just be sure to use one of the approved courier options provided through your return portal. If you send it back another way, you might have to cover the cost yourself and ASOS can’t always track it as easily.
Summary
Returning an ASOS parcel is a calm and easy process with flexible options to suit your day. Whether you drop it off or have it collected, all it takes is a few clicks, a bit of tape and the right label or QR code. With free returns, reliable tracking and helpful updates, your parcel will be on its way back in no time—leaving you free to browse for your next outfit with peace of mind.