How to Return an ASOS Parcel
How to return ASOS orders, including free and paid return options, refund times, and policy details.
ASOS returns policy
ASOS offers returns within a set window from the date of delivery. The returns window and whether returns are free have changed over time, so always check the current policy on the ASOS website before returning items.
Quick answer
Log into your ASOS account, go to My Orders, select the items to return, and choose your return method. Options include Royal Mail, Evri drop-off, and InPost lockers. Print or show your return label, package the items, and drop them off. Refunds typically take 5-10 working days after ASOS receives the parcel.
Return methods
Available return options0 / 4 checked
Step-by-step process
Log into My Orders, select Return Items, choose what you are sending back, and pick your reason.
Depending on your return method, you either print a label or show a QR code at the drop-off point.
The original delivery bag often has a second seal strip for returns. Reuse it to save finding packaging.
You must initiate the return through your ASOS account first to generate the return label or code.
Returning items from other retailers? Learn how to use InPost lockers or read about contacting Evri about parcels.
Refund timeline
Once ASOS receives your return, they inspect the items and process the refund. This typically takes 5-10 working days from when the parcel reaches their warehouse. The refund goes back to your original payment method. You will receive an email confirmation when the refund is processed.
Mailing bags for returns
If you have lost the original ASOS bag, our mailing bags are a perfect replacement for return shipments.
Browse mailing bagsFrequently asked questions
Log into My Orders, select the items to return, choose your return method, and drop off the parcel with the printed label or QR code.
ASOS return fees vary. Some customers have free returns while others are charged. Check your specific order for return cost details.
Refunds typically take 5-10 working days after ASOS receives your return parcel.
ASOS is online-only and does not have physical stores. Returns must be made through postal or drop-off services.
If items are worn, damaged, or missing tags, ASOS may reject the return. They will send the items back to you in this case.
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