Cancelling an order on Vinted depends on the situation and who initiates it — the buyer or the seller. The process is simple in most cases, but there are some conditions. You can only cancel certain types of orders, and timing matters. Once an item is shipped, cancellation isn’t possible through the app.
If you’ve made a mistake or changed your mind, there’s usually a short window to act. And if you're a seller dealing with an issue — like a lost item — you can still cancel before dispatching it.
Can Buyers Cancel an Order?
Buyers can cancel an order on Vinted, but only before the seller has marked the item as shipped. If you’ve just placed the order and want to back out, go to the order page and tap “Cancel order.” This option disappears once the seller has printed the shipping label or dropped the item off.
If the seller doesn’t respond or delays shipping for several days, you can also request cancellation through Vinted. The platform may step in and cancel the order automatically after a set period if no action is taken.
It’s important to note that cancelling frequently as a buyer may affect how sellers view your reliability, so it’s best to only commit to items you're sure about.
Can Sellers Cancel an Order?
Yes, sellers can cancel an order — ideally before shipping the item. The most common reasons include:
- The item is no longer available
- It was sold elsewhere
- The item was damaged or misplaced
- The seller made a listing mistake
To cancel, go to the order page, tap the three dots in the corner, and select “Cancel transaction.” You’ll be asked to pick a reason. Once cancelled, the buyer is automatically refunded.
Sellers are discouraged from cancelling often, as it can affect their reputation on the platform. Consistent cancellations may lead to reduced visibility or warnings from Vinted.
What Happens After You Cancel
Once an order is cancelled, payment is automatically refunded to the buyer’s original payment method. If you used Vinted balance, it’s returned instantly. If you paid via card or PayPal, it may take a few working days.
Any shipping label that was generated becomes void, and the transaction is closed. Both parties can leave feedback, but in cancelled transactions, it’s usually skipped.
There’s no penalty for the occasional cancellation, but it’s best to avoid them when possible to keep things smooth for everyone involved.
Can You Cancel After Shipping?
Unfortunately, once an item has been shipped, you can’t cancel the order through the app. If you’re the buyer and you no longer want the item, your best option is to wait until it arrives, then mark it as received but relist it for sale. Vinted doesn’t allow returns or cancellations simply for change of mind after dispatch.
If you're a seller who accidentally shipped the wrong item, you should contact the buyer through the app and also reach out to Vinted support immediately. Depending on the case, they may help resolve the issue, but cancellation at that point isn’t possible in the usual way.
Vinted Might Cancel the Order for You
If a seller doesn't ship the item within 5 working days, Vinted will automatically cancel the order. This protects buyers from being left in limbo and ensures money isn’t held for too long. The funds are released back to the buyer, and the transaction is closed without the need for manual cancellation.
If you're a buyer waiting on an unresponsive seller, you don't need to keep chasing. Just wait it out — the system will sort it.
Can Buyers Cancel Once Shipping Begins
Some buyers assume they can cancel if the seller has printed the label but hasn’t dropped the parcel off yet. Unfortunately, Vinted locks the order as soon as the seller marks it as “shipped” or generates a label. At that point, cancellation isn’t available through the app, even if the package is still sitting at home.
In these cases, your only option is to message the seller and ask if they’re willing to stop the delivery. If they agree and the parcel hasn’t been scanned in yet, they might be able to cancel it through support — but it’s not guaranteed.
Can you cancel to avoid a return
You Can’t Cancel to Avoid a Return. Sometimes sellers ask buyers to cancel an order after it’s been delivered, especially if something’s gone wrong with the item. But once an order is delivered, it can’t be cancelled — even with mutual agreement. At that point, the only route is Vinted’s dispute process.
Cancellation is only possible before shipping or when the item hasn’t arrived. Once the buyer confirms receipt, the transaction is locked in and can only be disputed if there’s a fault or issue.
Does constant cancelling hurt your account
Cancelling Doesn’t Hurt Your Account — Unless It’s Constant. One or two cancellations won’t impact your account, especially if you give a valid reason. But frequent cancellations, especially as a seller, can damage your visibility. Vinted tracks behaviour patterns — if you regularly accept sales and then cancel them, your listings may get pushed lower in search, or Vinted may issue a warning.
It’s best to remove unavailable items from your wardrobe before someone buys them, and double-check that listings are accurate to avoid needing to cancel after the fact.
Communicating with the seller/Buyer
If you're cancelling a sale and it’s a bit awkward — for example, the item’s damaged or lost — message the other user first. It shows good intent and helps prevent misunderstandings. Vinted won’t penalise you for being honest, especially if the cancellation helps avoid a poor experience for the buyer.
Summary
Cancelling an order on Vinted is only possible before the item has been shipped. Buyers and sellers both have the ability to cancel, but only within a limited timeframe. After dispatch, the sale is considered final unless there’s an issue with the item. Refunds are processed automatically upon cancellation, and the process is usually straightforward — as long as you act quickly.