IKEA aims to offer flexible and efficient delivery, but the time it takes can depend on the type of item ordered, the delivery method chosen, and your location. Delivery times can range from next-day to several days depending on the availability of stock and how busy the service is at the time of your order. For larger items such as furniture, delivery may take longer than smaller items due to logistics involved with handling and transportation. When placing an order online, estimated delivery times are usually provided before checkout.
What delivery options are there online?
Online, you can choose from a range of delivery options to suit your needs. Standard delivery is often the default, where goods are sent to your chosen address on a scheduled date. Click and collect is also available at selected locations, allowing you to order online and pick up your items at a designated collection point. In some areas, express or next-day delivery may be offered for an extra charge, especially for smaller goods or flat-pack items that are easy to transport.
Where does IKEA deliver?
IKEA delivers throughout most of the UK, including mainland locations and many remote areas. However, certain rural or offshore addresses may have limited availability or longer delivery lead times. The best way to check whether your location is eligible for delivery is to enter your postcode during checkout. IKEA’s delivery network is designed to be as comprehensive as possible, though availability will depend on your specific area and the items you’re ordering.
What is parcel delivery?
Parcel delivery refers to the shipment of smaller, lightweight items in boxes or packaging that can be handled by couriers. This service is typically used for items like home accessories, bedding, kitchenware, and other products that don’t require special handling or oversized transport. Parcel deliveries are usually faster than large item deliveries and can be scheduled more flexibly.
Does IKEA use parcel deliveries, such as DPD, for smaller orders?
Yes, IKEA does use third-party courier services like DPD for smaller parcel deliveries. These services are suitable for items that fit standard parcel dimensions and don’t require special handling. DPD and similar couriers offer reliable, trackable delivery and may even provide options such as time slots or delivery to a safe place. If your order qualifies for this type of delivery, you'll typically see it as an option at checkout.
What delivery information will I get?
Once your order is confirmed, you’ll receive detailed delivery information by email or text. This usually includes the estimated delivery date, a tracking link, and contact details for the delivery company. For larger orders, you may get a more specific time window or a call ahead to confirm someone will be home. Smaller parcels sent by courier often include real-time tracking and delivery updates on the day of arrival.
How do I tell you about delivery restrictions?
If there are any access issues or restrictions that could affect delivery — such as narrow roads, stairs, or limited parking — you should provide these details during the checkout process. Some delivery services also allow you to update or add information after your order is placed via their tracking portals. Providing accurate information in advance helps avoid delays or failed delivery attempts.
Can I contact the delivery company?
Yes, in most cases you can contact the delivery company directly once your order has been handed over. You’ll usually receive a tracking number and a link to manage your delivery, which may include options to reschedule, provide instructions, or speak to customer service. Whether it's DPD for parcel delivery or a third-party logistics provider for larger items, contact details and options are generally included in your delivery confirmation.
What affects IKEA delivery times?
Several factors can impact how quickly IKEA can deliver your order. Stock availability is one of the biggest. If an item is in high demand or temporarily out of stock, delivery may be delayed until it's restocked. Time of year can also affect speed. During seasonal peaks — like Christmas, summer sales, or back-to-school periods — order volumes rise and may slow down dispatch and delivery times.
Weather, courier capacity, and regional delivery schedules also play a part. For example, remote or rural areas may not receive daily deliveries, which could add a day or two to the timeline.
Can I choose a delivery date?
In many cases, yes. IKEA often lets customers pick from available delivery dates at checkout. For large furniture items, you'll be able to see which dates are open for delivery to your address. For smaller items sent by courier, the date is usually set automatically based on the fastest available slot, but once the parcel is with the courier, you can sometimes reschedule using their tracking tools.
Is same-day delivery available?
Same-day delivery is not widely available and is usually limited to select urban areas, small items, and partner services. IKEA has tested and occasionally offered faster delivery options through third parties, but this is not a standard service across the UK. It's best to check at checkout or contact customer support to see if it's offered in your area for your order type.
What happens if delivery is delayed?
If your order is delayed, you'll typically be notified via text or email. IKEA provides tracking for most deliveries, and you can monitor progress through your order history or the courier’s portal. If there's a significant delay or the delivery fails, IKEA usually allows you to rebook or offers support through their customer service channels. In cases where items don’t arrive, replacements or refunds are typically offered, depending on the circumstances.
Summary
IKEA offers a range of delivery options tailored to different order types and locations. Delivery times vary depending on item size, your location, and the method chosen. Parcel deliveries for smaller items are often handled by couriers like DPD and include tracking and flexible options. Larger orders may take longer and require more coordination. Accurate delivery information and communication help ensure your order arrives smoothly and on time.