CeX delivery times can vary depending on what you’re ordering, how you're buying it, and whether the item needs to be tested or processed before dispatch. Standard home delivery can take between three to five working days from the time your order is confirmed. If you’re buying directly from a CeX store rather than online stock, delivery might take slightly longer depending on the store's location and processing time. For most orders, dispatch occurs within 24–48 hours of payment, provided there are no delays.
What Is the Testing Time Frame for the Items Booked in for Testing at a Store?
If you're trading in or selling an item at a store using the "Drop & Go" service, the item will be booked in for testing. The testing period usually takes around 24 to 72 hours depending on how busy the store is and the nature of the item. Devices like phones, tablets and gaming consoles often require a more thorough check to confirm they are fully working and meet CeX standards. Once the testing is complete, you'll be contacted about the result and payment options if applicable.
Click & Collect
Click & Collect is available for many items listed online and allows customers to reserve stock from a chosen local store. After placing a Click & Collect order, the store will confirm availability, usually within a few hours. Once confirmed, the item can be picked up the same day or within a specified collection window. It’s one of the fastest ways to get an item if it's already in stock nearby.
Drop & Go
Drop & Go is a service for those looking to sell or trade in items quickly. You leave your item with a CeX store, and they’ll test it and contact you once it has passed inspection. It saves time compared to waiting in-store for the full testing process. Once approved, you can receive payment via bank transfer, CeX voucher or cash depending on your preference. It’s particularly useful if you have multiple items and prefer not to wait around.
How Does CeX Communicate with Customers?
CeX primarily communicates through email and SMS for updates related to orders, testing progress and collection notifications. Once an order is placed or an item is booked in, you’ll receive confirmation followed by updates when the status changes. For delivery orders, tracking details are usually provided once the item is dispatched. If further verification is needed — for example, if there's a mismatch in payment details — CeX will contact you directly before processing continues.
The Goods I Want Are Not in My Local Store, How Can I Get Them?
If your chosen item isn’t available locally, you can still order it online and have it delivered to your home from another store in the network. CeX sources items from stores across the UK, and your order will be routed through the most convenient location. In this case, delivery times may be slightly longer depending on the distance and stock availability, but tracking will still be provided once it’s shipped.
What Can I Buy Online?
Almost everything listed in-store is available online. You can buy second-hand electronics, phones, games, DVDs, Blu-rays, accessories and more. Each product listing includes its condition and grade, helping buyers make informed choices. Stock is updated regularly, and all items sold online go through the same testing process to ensure quality. Some items may be dispatched from different locations, so multi-item orders might arrive in separate parcels.
What Couriers Do CeX Use to Send Out Orders?
CeX uses a mix of Royal Mail and trusted courier services for home deliveries, depending on the size and value of the item. Smaller items like DVDs or games are usually sent via Royal Mail, while larger or more expensive electronics may be sent using tracked courier services. Tracking information is typically shared once the parcel leaves the store, allowing customers to follow the progress of their delivery.
How to Recognize Fraud?
CeX has systems in place to detect and prevent fraudulent activity, both online and in-store. Customers should remain cautious if they receive messages claiming to be from CeX that ask for personal or banking information. All legitimate communications will come from official CeX email domains, and payment should always be made through the official website. If in doubt, it's always best to contact customer support directly to confirm.
Where Will You Deliver My Goods?
CeX delivers to the address provided at checkout. Items are sent to residential addresses across the UK, including flats, houses and student accommodation. Delivery to work addresses is also possible, but it’s important to ensure someone is available to receive the parcel, especially for high-value items. Customers can track their order to monitor its arrival window and make arrangements if necessary.
What Condition Should My Items Be In?
All items sold through CeX, whether in-store or online, are second-hand unless otherwise stated. Products are graded based on condition: Grade A means excellent condition with original accessories, Grade B shows light wear, and Grade C may have more noticeable signs of use. Items are tested for functionality before sale, so regardless of cosmetic condition, everything is guaranteed to work. Buyers can choose the condition that suits their budget and preferences.
Delivery Times for Different Product Types
The time it takes to receive your item can vary depending on what you're ordering. Smaller items such as DVDs, games or accessories are usually quicker to dispatch and arrive within a few working days. Larger items like laptops, monitors or gaming consoles may take longer to process, especially if they require more in-depth testing. Items that are sourced from multiple stores might also be delivered in separate packages, which can affect how quickly each part of your order arrives.
Delays During Busy Periods
During peak times such as Black Friday, Christmas or seasonal sales, CeX delivery can take longer due to increased demand. This affects both the time it takes for stores to process items and how quickly couriers can deliver them. CeX aims to maintain consistent turnaround times, but occasional delays can occur. Customers are usually notified by email if a delay is expected, and tracking details are updated accordingly.
Item Availability Across the Network
Because CeX pulls stock from physical stores across the UK, some items may be sent from locations far from where you live. This decentralised system allows customers to access a wider range of products, but it can add to the delivery time. For example, if an item is located in a smaller store or in high demand, dispatch may take longer. Items marked as in stock are still subject to final checks and handling before being sent.
Split Deliveries and Tracking
When multiple items are ordered in one transaction, they may be fulfilled from different stores. As a result, you may receive more than one parcel, often arriving on different days. Each package will have its own tracking number, and you'll be notified separately for each one. CeX will send tracking links once each item has been dispatched, so you can keep an eye on their progress.
Returns and Delivery Time Impact
If you need to return an item, the original delivery time has no impact on how long the return will take. Once your return is received at the warehouse or store, it goes through a brief inspection before any refund or exchange is processed. However, delays in delivery can affect return windows, so it's worth noting the arrival date in case you need to send something back.
Customer Support During Delivery Issues
If you haven’t received your order within the expected time frame, CeX recommends checking the tracking information first. In most cases, delays are temporary and parcels arrive within a few extra days. If tracking hasn’t updated or the parcel is marked as delivered but hasn’t been received, customer support can help investigate the issue. They may contact the courier on your behalf or offer a replacement or refund where appropriate.
Summary
CeX delivery usually takes three to five working days, with updates provided at each step. Services like Click & Collect and Drop & Go add flexibility for buyers and sellers alike. With multiple couriers, a wide range of products and regular testing of all stock, CeX offers a straightforward way to buy second-hand goods online or in-store. Delivery times may vary slightly depending on the item’s location, but tracking helps ensure customers stay informed throughout the process.