Vinted doesn’t have a public phone number or live chat like traditional companies. Instead, all customer service requests are handled through the app or website using a built-in support system. While this might seem limiting, it’s actually structured to ensure issues are dealt with in the right place and tracked properly.
Whether you’re dealing with a missing parcel, an account problem or a dispute with another user, Vinted provides clear routes to get help — as long as you know where to look.
Using the Help Centre
The first step is the Vinted Help Centre, which is available through the app or browser. It contains a wide range of articles covering everything from shipping to payment issues. If you can’t find the answer you need, there’s an option at the bottom of most articles to submit a request for further help.
You’ll need to be logged into your account to contact support. Once you’ve submitted a request, Vinted will reply via your in-app messages and email. Most responses come within a few working days, although more urgent issues may be prioritised.
Reporting an Issue with an Order
If your issue is related to a recent purchase or sale, the best way to contact Vinted is through the specific order itself. Go to your profile, tap “My Orders,” and select the transaction. You’ll see an option that says “I have an issue.” This is how you raise a dispute or alert Vinted to a problem.
Once submitted, the support team can step in to investigate and either refund the buyer or assist the seller, depending on the case. This process keeps the dispute tied to the correct transaction and speeds up resolution.
Problems Not Tied to an Order
If you need to contact Vinted about something unrelated to a sale — such as account access, a security concern, or a bug — use the “Contact Us” or “Submit a request” link found in the Help Centre. You’ll be able to select the category that fits your issue and upload screenshots or details if needed.
For security or reporting abuse, Vinted also has separate forms for serious concerns like scams, inappropriate behaviour, or stolen accounts. These are handled with more urgency and reviewed by their moderation team.
Can You Speak to a Real Person?
Vinted doesn’t offer phone support or real-time messaging with agents, but you will speak to a real person through the in-app support system. Their replies are sent via your inbox within the app and by email, and the support team usually gives clear, step-by-step help.
While the response time can vary, most users get a reply within a few working days. Make sure to check your spam folder and your Vinted inbox if you’re waiting on an answer.
Summary
To contact Vinted, you’ll need to use the in-app Help Centre or go through your specific order to report an issue. There’s no live chat or phone number, but the platform provides a structured support system that’s handled by real people. Whether you’re dealing with a missing item, a payment problem or account access issues, Vinted support is available — as long as you follow the correct steps to submit your request.
