How Do I Contact Vinted?
Need help from Vinted? Here's every way to reach their support team and get your issue resolved.
How to contact Vinted support
Vinted's main support channel is through their app. They don't offer phone support, but their in-app help centre and email are reliable ways to get assistance.
Quick answer
Contact Vinted through their in-app help centre. Open the Vinted app, go to your profile, tap the "?" icon, and select your issue. For disputes about purchases, use the "I have an issue" button on the specific order. Vinted doesn't offer phone support.
Using Vinted's in-app support
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Response times vary but you'll typically hear back within 24 hours during business days.
Having a dispute about an order? Learn how returns work on Vinted or find out how refunds work for sellers.
Email support
Selling on Vinted? Read our guide on how to sell on Vinted or find out how postage works.
Common issues and quick fixes
Selling on Vinted? Look professional
Paper mailing bags and bubble mailers to package your Vinted sales properly. Trade prices, fast delivery.
Browse mailing bagsNeed packaging for your Vinted shop? Our paper mailing bags guide helps you pick the right option for clothing and accessories.
Frequently asked questions
Use the in-app help centre (profile > '?' icon > Contact us), email via vinted.co.uk/help, or message them on Twitter/X @VintedUK.
No. Vinted does not offer phone support. All support is handled through their app, website, and social media.
Typically within 24 hours on business days through the in-app support. Social media responses may take longer.
Go to the order in your messages, tap 'I have an issue' within 2 days of delivery, describe the problem, and upload photo evidence.
Escalate through their complaints process. If still unresolved, you can contact Citizens Advice or file a claim through your payment provider.
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Social media support
Tweet or DM @VintedUK. Public tweets sometimes get faster responses as they're visible. Don't share personal details publicly - use DMs for order-specific issues.
Message Vinted's Facebook page directly. Response times are typically slower than the in-app support but it's another route if the app isn't working for you.