Yes, you can change your delivery address on Amazon, but only under certain conditions. If your order hasn’t been dispatched yet, you can usually update the delivery address through your account. Once an order has been shipped, however, changes are more difficult or not possible at all. Timing is key — the sooner you act after placing the order, the more likely it is that you’ll be able to make changes.
To check if your order is still editable, go to “Your Orders”, find the item you want to update, and look for the “Change” or “Update delivery address” option. If it’s available, you can select a new address from your saved addresses or enter a new one. If that option isn’t shown, the order is likely too far along in the fulfilment process.
How to Change the Address Before Dispatch
Changing the address before dispatch is the most straightforward scenario. If your order is still being processed by Amazon and hasn’t entered the packing or shipping stage, you can log in and adjust the delivery address. This only takes a few clicks and can be done from your desktop or mobile browser. It's worth double-checking the delivery estimate and current status to be sure the order hasn’t progressed too far.
You can also cancel the order and place it again with the correct address, which is sometimes the easiest solution if editing isn’t available. This is only practical if the item is still in stock and you haven’t missed any time-sensitive delivery window.
Can You Change the Address After Dispatch
Once an order has been dispatched, changing the address becomes much harder. If it’s being delivered by Amazon Logistics, you may have the option to update delivery instructions or divert the package to an Amazon Hub Locker, but this depends on your location and the type of delivery service. For orders shipped via third-party couriers or sold by marketplace sellers, the delivery address is locked in after dispatch and cannot be altered through Amazon.
In such cases, your best bet is to contact Amazon Customer Service. They may be able to assist in re-routing the parcel or cancelling the order if it hasn’t yet reached the final stage of delivery.
Can You Change the Address on Pre-Orders or Subscriptions
Yes, if you’ve placed a pre-order or have an upcoming Subscribe & Save delivery, you can change the delivery address at any time before the order is prepared for dispatch. Amazon usually sends reminder emails before these items ship, so it’s a good idea to use those prompts to double-check your delivery information. Simply go to your account settings, navigate to subscriptions or pre-orders, and update the address linked to those orders.
What If the Package Goes to the Wrong Address
If your package is delivered to the wrong address because of an outdated or incorrect delivery detail, you should contact Amazon immediately. In many cases, they will resend the item or offer a refund, especially if the issue was a result of system error or miscommunication. However, if you entered the wrong address at checkout and didn’t correct it in time, there may be fewer options available, particularly if the item has been marked as delivered.
Can You Change the Delivery Address on the Mobile App
The Amazon mobile app allows you to manage your orders just like the desktop version. You can edit or update the delivery address from your phone as long as the order hasn’t been dispatched. Go to “Your Orders”, tap the order in question, and if the option is available, select “Change delivery address”. If not, the order is already on its way and the change can no longer be made through the app.
Summary
You can change your delivery address on Amazon, but it depends on how far along your order is. Before dispatch, it's easy to make changes through your account. After dispatch, your options become limited and may require contacting customer service. For time-sensitive orders or when in doubt, the safest approach is to cancel and reorder with the correct details. Keeping your address book updated and checking your details before checkout helps avoid the hassle.